FAQ

If you sync directly after you have promoted a players this player may will be suggested for firing. This problem occurs, because the player is not yet in the CHPP file for senior players of Hattrick. When you sync again (a few moments later) this player is unmarked as fired and will be suggested as promoted from youth so senior to you! You can start the synchronization manually by clicking on the link at the top menu.

During matches of the team your player belongs to (matches of your team or matches of the team of the new owner), we cannot fetch all information we need to detect that the player was promoted or sold. Therefore this information/change is not provided to you. With the next sync (when no match takes place for the player) the player will be suggested for promotion or sale.

This problem mainly occures if you are using Internet Explorer (IE) as Browser. Please follow the guide in the following link to adjust IE to work with the sync as well → IE-Support

Yes, click on “Settings” → “Advanced Preferences” in the menu at the bottom bar. When you disable the automatic sync, please do not forget to manually sync regularly.

This may happen for a few reasons:

• The player was not in the line up for the applicable match… → Why was my player not shown in the line-up.
• You did not copy the comment completely. For example, part of a comment is missing; maybe from the beginning or the end. Our program requires the whole comment to recognize it
  

Possible reasons: with regards to copy and paste imports:

• You have not yet imported the player into Hattrick Youthclub or the import was done after you have synchronized the match.
• The player received a red card. If this is the case, then, unfortunately, it is not possible to put him in the line-up because we do not receive the necessary information from Hattrick. This means you need to add the performance of this player and the time he was sent off manually.

Possible reasons: with regards to manual input of players

• You may have entered an incorrect start date for the player's entry into your academy (and this date is later than the date of the match).
• The player's name has been spelt wrong.

After entering a wrong password or username, you can enter a new password by clicking on “I forgot my password”. There you can enter your username, then we redirect you to Hattrick where you have to login to provide access. Afterwards your new username and password is shown. You can change your password in your “Settings”!

Sometimes (normally due to CHPP problems) the connection between your HT and HY account get lost and thus HY does not know, that you are registered with HY. There is a simple solution: Just register again with HY. Your new and old account get merged and you get access to all your data again.