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FAQ

1. Synchronization

1.1. Why my (current) players / matches were not inserted into HY?

HY automatically syncs your Hattrick information (after your first login/activity each 12 hours). If this sync has (for whatever reason) not started, you can start it manually by clicking on the large sync button (flashing green/red) on top of the page.
Synchronization

1.2. Why is my promoted player marked as fired?

If you sync directly after you have promoted a players this player may will be suggested for firing. This problem occurs, because the player is not yet in the CHPP file for senior players of Hattrick. When you sync again (a few moments later) this player is unmarked as fired and will be suggested as promoted from youth so senior to you! You can start the synchronization manually by clicking on the link at the top menu.

1.3. Why is my promoted/sold player not detected?

During matches of the team your player belongs to (matches of your team or matches of the team of the new owner), we cannot fetch all information we need to detect that the player was promoted or sold. Therefore this information/change is not provided to you. With the next sync (when no match takes place for the player) the player will be suggested for promotion or sale.

1.4. The sync get stucked, what can i do?

This problem mainly occures if you are using Internet Explorer (IE) as Browser. Please follow the guide in the following link to adjust IE to work with the sync as well → IE-Support

1.5. Why are one or all player(s) not shown in the lineup?

There are multiple possible reasons:

  • May you have put this player on ignore, then no information about that player at all are inserted into HY. If you do no longer want to ignore the player, you can remove them from the ignored players list by clicking on “Players → Ignored” in the menu bar. Please note, that the player and his information will be added with the next sync. To add the player to already imported match, you have to delete the match first and then sync again.
  • If no player at all are listed on the lineup in HY, there is a decent chance that CHPP had a problem. Delete the match and sync again (when the CHPP problems are gone).

1.6. Can I disable the automatic synchronization?

Yes, click on “Settings” → “Advanced Preferences” in the menu at the bottom bar. When you disable the automatic sync, please do not forget to manually sync regularly.

We really recommend to use the automatic sync, because this is the only way to ensure that everything is updated correctly.

2. Miscellaneous

2.1. A coach comment was not recognized, what should I do?

The most frequent reason is that you tried to enter the comment for the wrong match. So, please check that you have tried to import the comment for the right match first. Other possible reason are:

  • The player was not in the line up for the applicable match… → Why was my player not shown in the line-up.
  • You did not copy the comment completely. For example, part of a comment is missing; maybe from the beginning or the end. Our program requires the whole comment to recognize it

If you have checked both of these and there is still a problem, it will probably be because of a new or updated coach comment. If so, please contact the appropriate translator. → HY-Team

We recommend to use Foxtrick. Foxtrick sends (when you read the comment for the first team) the match report (coach comments) automatically to hattrick youthclub and we insert them to the corresponding match. This also works, when the match is not inserted to HY yet. When you add the match, we add the comments as well.

2.2. Password or Username lost?

After entering a wrong password or username, you can enter a new password by clicking on “I forgot my password”. There you can enter your username, then we redirect you to Hattrick where you have to login to provide access. Afterwards your new username and password is shown. You can change your password in your “Settings”!

What can be downloaded with CHPP? →CHPP-Info

If you still have problems, please fill out a 'bug-report' for the applicable match! → How do I report a bug?

2.3. My login does no longer work

Sometimes (normally due to CHPP problems) the connection between your HT and HY account get lost and thus HY does not know, that you are registered with HY. There is a simple solution: Just register again with HY. Your new and old account get merged and you get access to all your data again.

3. Foxtrick

Hattrick Youthclub Error 401

Please open Foxtrick preferences and look for this message: https://i.imgur.com/7vZoJTe.png

Press “Save” and select “Allow” in the prompt that appears: https://i.imgur.com/NDBGpz2.png

If there is no “Save” button, export your settings somewhere safe, remove Foxtrick and reinstall it.

The manual can be found here!

 
en/hy/faq.txt · Last modified: 2016/05/08 12:58 by Mackshot