Differences

This shows you the differences between two versions of the page.

--- en:hy:faq [2014/08/31 14:19] – [2.1. A coach comment was not recognized, what should I do?] Lassaller
+++ en:hy:faq [2024/01/22 06:50] (current) – [2.7 I cannot finish the dialog because saving fails] Mackshot
@@ Line 1: / Line 1: @@
 ====== FAQ ======
+===== - General =====
+==== - Manual ====
+The manual can be found [[manual|here]]!
+==== - Bug Report ====
+If you still have problems, please fill out a 'bug-report' for the applicable match! -> [[manual#Report a bug|How do I report a bug?]]
+==== - CHPP ====
+What can be downloaded with CHPP? ->[[http://www.hattrick-youthclub.org/site/chpp_info|CHPP-Info]]
 ===== - Synchronization ======
@@ Line 9: / Line 25: @@
 ==== - Why is my promoted player marked as fired? ====
-If you sync directly after you have promoted a players this player may will be suggested for firing. This problem occurs, because the player is not yet in the CHPP file for senior players of Hattrick. When you sync again (a few moments later) this player is unmarked as fired and will be suggested as promoted from youth so senior to you! You can start the synchronization manually by clicking on the link at the top menu.
+If you sync directly after you have promoted a player, this player may will be suggested for firing. This problem occurs because the player is not yet in the CHPP file for senior players of Hattrick. When you sync again (a few moments later) this player is unmarked as fired and will be suggested as promoted from youth so senior to you! You can start the synchronization manually by clicking on the link at the top menu.
@@ Line 16: / Line 32: @@
-==== - The sync get stucked, what can i do? ====
+==== - The sync gets stuck, what can I do? ====
-This problem mainly occures if you are using Internet Explorer (IE) as Browser. Please follow the guide in the following link to adjust IE to work with the sync as well  -> [[http://ie-support.blogspot.de/2011/02/internet-explorer-error-connection.html|IE-Support]]
+This problem mainly occurs if you are using Internet Explorer (IE) as Browser. Please follow the guide in the following link to adjust IE to work with the sync as well  -> [[http://ie-support.blogspot.de/2011/02/internet-explorer-error-connection.html|IE-Support]]
@@ Line 30: / Line 46: @@
 <note tip>We really recommend to use the automatic sync, because this is the only way to ensure that everything is updated correctly.</note>
+==== - I cannot finish the post sync dialog because saving fails ====
+If you cannot finish the post sync dialog here are some advises:
+  * Maybe it is just a temporarily glitch. Please have a try again later.
+  * Please have a look at the browser error console, maybe you find a useful information there.
+  * Try to disable all browser addons/extensions - these can cause such kind of problem.
+  * Try another browser.
+  * Try to disable you anti-virus software (only temporarily!!!)
+  * Try another pc, maybe a friend of a friend/colleague in another network.
+Nothing has worked? Report a problem with stating the error in the browser error console.
+===== - Teams ======
+==== - I deleted my team on Hattrick but it is still here on HY ====
+We do not automatically delete your team on HY when you delete it on Hattrick since we want to enable you to see your old (financial) data. If you create a new Team on Hattrick it will be removed automatically. If you want to get rid of it, go to your account settings on HY and press the corresponding button.
+==== - How can I re-order my teams? ====
+The teams are ordered in the same manner as on Hattrick. Right now there is no option to re-order your teams. We may will introduce this option later.
 ===== - Miscellaneous ======
@@ Line 41: / Line 74: @@
 <note tip>We recommend to use Foxtrick. Foxtrick sends (when you read the comment for the first team) the match report (coach comments) automatically to hattrick youthclub and we insert them to the corresponding match. This also works, when the match is not inserted to HY yet. When you add the match, we add the comments as well.</note>
+<note tip>How to -> [[manual#Add Performances Manually]]\\
+->[[manual#Sending-offs and Substitutions]]</note>
 ==== - Password or Username lost? ====
 After entering a wrong password or username, you can enter a new password by clicking on "I forgot my password". There you can enter your username, then we redirect you to Hattrick where you have to login to provide access. Afterwards your new username and password is shown. You can change your password in your "Settings"!
-<note tip>How to -> [[manual#Add Performances Manually]]\\
-->[[manual#Sending-offs and Substitutions]]</note>
-<note>What can be downloaded with CHPP? ->[[http://www.hattrick-youthclub.org/site/chpp_info|CHPP-Info]]</note>
-<note important>If you still have problems, please fill out a 'bug-report' for the applicable match! -> [[manual#Report a bug|How do I report a bug?]]</note>
 ==== - My login does no longer work ====
 Sometimes (normally due to CHPP problems) the connection between your HT and HY account get lost and thus HY does not know, that you are registered with HY. There is a simple solution: Just register again with HY. Your new and old account get merged and you get access to all your data again.
+==== - I changed the training on HT but HY does not recognize it ====
+There are no CHPP data from HT about the youth training settings. When you have installed Foxtrick, Foxtrick is able to note training setting changes and send it to us! Please get the latest Foxtrick and ensure that interaction with HY is working properly
+==== - Coach reports and rejected players are not inserted automatically ====
+There are no CHPP data from HT about coach reports and rejected players. Thanks to Foxtrick cooperation we are able to get these information from HT via Foxtrick. To use this comfort make sure, that you have installed the latest Beta of Foxtrick and enabled interaction of Foxtrick with HY (you have to accept, that Foxtrick is allowed to communicate with hattrick-youtclub.org.
+===== 3. Foxtrick =====
+==== Hattrick Youthclub Error 401 ====
+Please open Foxtrick preferences and look for this message:
+[[https://i.imgur.com/7vZoJTe.png]]
+Press "Save" and select "Allow" in the prompt that appears:
+[[https://i.imgur.com/NDBGpz2.png]]
+If there is no "Save" button, export your settings somewhere safe, remove Foxtrick and reinstall it.
+===== 4. Stuck in Authentication with Hattrick (endless loop)  =====
+Sometimes the CHPP Token for HY on Hattrick is broken and you will be stucked in a loop of endless Authentication with Hattrick. Follow this guide to resolve it:
+**There is a workaround:**
-<note tip>The manual can be found [[manual|here]]!</note>
+  - Login to HT.
+  - Remove HY from the list of CHPP applications you have granted access to on HT
+  - Afterwards you should be able to grant access on HY again and use HY, finally :).