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en:hy:faq [2014/08/31 14:19]
Lassaller [2.1. A coach comment was not recognized, what should I do?]
en:hy:faq [2019/09/20 21:56] (current)
Mackshot [3.5. Coach reports and rejected players are not inserted automatically.]
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 ====== FAQ ====== ====== FAQ ======
 +
 +===== - General =====
 +
 +==== - Manual ====
 +
 +The manual can be found [[manual|here]]!
 +
 +==== - Bug Report ====
 +
 +If you still have problems, please fill out a 'bug-report' for the applicable match! -> [[manual#Report a bug|How do I report a bug?]]
 +
 +==== - CHPP ====
 +
 +What can be downloaded with CHPP? ->[[http://www.hattrick-youthclub.org/site/chpp_info|CHPP-Info]]
 +
 +
  
 ===== - Synchronization ====== ===== - Synchronization ======
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 ==== - Why is my promoted player marked as fired? ==== ==== - Why is my promoted player marked as fired? ====
-If you sync directly after you have promoted a players this player may will be suggested for firing. This problem occursbecause the player is not yet in the CHPP file for senior players of Hattrick. When you sync again (a few moments later) this player is unmarked as fired and will be suggested as promoted from youth so senior to you! You can start the synchronization manually by clicking on the link at the top menu.+If you sync directly after you have promoted a player, this player may will be suggested for firing. This problem occurs because the player is not yet in the CHPP file for senior players of Hattrick. When you sync again (a few moments later) this player is unmarked as fired and will be suggested as promoted from youth so senior to you! You can start the synchronization manually by clicking on the link at the top menu.
  
  
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-==== - The sync get stucked, what can do? ==== +==== - The sync gets stuck, what can do? ==== 
-This problem mainly occures if you are using Internet Explorer (IE) as Browser. Please follow the guide in the following link to adjust IE to work with the sync as well  -> [[http://ie-support.blogspot.de/2011/02/internet-explorer-error-connection.html|IE-Support]]+This problem mainly occurs if you are using Internet Explorer (IE) as Browser. Please follow the guide in the following link to adjust IE to work with the sync as well  -> [[http://ie-support.blogspot.de/2011/02/internet-explorer-error-connection.html|IE-Support]]
  
  
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 <note tip>We recommend to use Foxtrick. Foxtrick sends (when you read the comment for the first team) the match report (coach comments) automatically to hattrick youthclub and we insert them to the corresponding match. This also works, when the match is not inserted to HY yet. When you add the match, we add the comments as well.</note> <note tip>We recommend to use Foxtrick. Foxtrick sends (when you read the comment for the first team) the match report (coach comments) automatically to hattrick youthclub and we insert them to the corresponding match. This also works, when the match is not inserted to HY yet. When you add the match, we add the comments as well.</note>
  
 +<note tip>How to -> [[manual#Add Performances Manually]]\\ 
 +->[[manual#Sending-offs and Substitutions]]</note>
  
 ==== - Password or Username lost? ==== ==== - Password or Username lost? ====
 After entering a wrong password or username, you can enter a new password by clicking on "I forgot my password". There you can enter your username, then we redirect you to Hattrick where you have to login to provide access. Afterwards your new username and password is shown. You can change your password in your "Settings"!  After entering a wrong password or username, you can enter a new password by clicking on "I forgot my password". There you can enter your username, then we redirect you to Hattrick where you have to login to provide access. Afterwards your new username and password is shown. You can change your password in your "Settings"! 
- 
-<note tip>How to -> [[manual#Add Performances Manually]]\\  
-->[[manual#Sending-offs and Substitutions]]</note> 
-<note>What can be downloaded with CHPP? ->[[http://www.hattrick-youthclub.org/site/chpp_info|CHPP-Info]]</note> 
-<note important>If you still have problems, please fill out a 'bug-report' for the applicable match! -> [[manual#Report a bug|How do I report a bug?]]</note> 
- 
  
 ==== - My login does no longer work ==== ==== - My login does no longer work ====
 Sometimes (normally due to CHPP problems) the connection between your HT and HY account get lost and thus HY does not know, that you are registered with HY. There is a simple solution: Just register again with HY. Your new and old account get merged and you get access to all your data again. Sometimes (normally due to CHPP problems) the connection between your HT and HY account get lost and thus HY does not know, that you are registered with HY. There is a simple solution: Just register again with HY. Your new and old account get merged and you get access to all your data again.
  
 +==== - I changed the training on HT but HY does not recognize it ====
 +There are no CHPP data from HT about the youth training settings. When you have installed Foxtrick, Foxtrick is able to note training setting changes and send it to us! Please get the latest Foxtrick and ensure that interaction with HY is working properly
 +
 +==== - Coach reports and rejected players are not inserted automatically ====
 +There are no CHPP data from HT about coach reports and rejected players. Thanks to Foxtrick cooperation we are able to get these information from HT via Foxtrick. To use this comfort make sure, that you have installed the latest Beta of Foxtrick and enabled interaction of Foxtrick with HY (you have to accept, that Foxtrick is allowed to communicate with hattrick-youtclub.org.
 +
 +
 +===== 3. Foxtrick =====
 +==== Hattrick Youthclub Error 401 ====
 +
 +Please open Foxtrick preferences and look for this message:
 +[[https://i.imgur.com/7vZoJTe.png]]
 +
 +Press "Save" and select "Allow" in the prompt that appears:
 +[[https://i.imgur.com/NDBGpz2.png]]
 +
 +If there is no "Save" button, export your settings somewhere safe, remove Foxtrick and reinstall it.
  
-<note tip>The manual can be found [[manual|here]]!</note> 
 
en/hy/faq.1409487572.txt.gz · Last modified: 2014/08/31 14:19 by Lassaller