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— | en:hy:faq [2013/10/03 20:16] – [2.3. Password or Username lost?] Mackshot | ||
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+ | ====== FAQ ====== | ||
+ | ===== - Synchronization ====== | ||
+ | |||
+ | ==== - Why is my promoted player marked as fired? ==== | ||
+ | If you sync directly after you have promoted a players this player may will be suggested for firing. This problem occurs, because the player is not yet in the CHPP file for senior players of Hattrick. When you sync again (a few moments later) this player is unmarked as fired and will be suggested as promoted from youth so senior to you! You can start the synchronization manually by clicking on the link at the top menu. | ||
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+ | {{: | ||
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+ | ==== - Why is my promoted/ | ||
+ | During matches of the team your player belongs to (matches of your team or matches of the team of the new owner), we cannot fetch all information we need to detect that the player was promoted or sold. Therefore this information/ | ||
+ | \\ | ||
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+ | ==== - The sync get stucked, what can i do? ==== | ||
+ | This problem mainly occures if you are using Internet Explorer (IE) as Browser. Please follow the guide in the following link to adjust IE to work with the sync as well -> [[http:// | ||
+ | \\ | ||
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+ | ==== - Can I disable the automatic synchronization? | ||
+ | Yes, click on " | ||
+ | \\ | ||
+ | \\ | ||
+ | ===== - Miscellaneous ====== | ||
+ | ==== - A coach comment was not recognized, what should I do? ===== | ||
+ | This may happen for a few reasons: | ||
+ | * The player was not in the line up for the applicable match... -> [[faq#Why was my player not shown in the line-up?]]. | ||
+ | * You did not copy the comment completely. For example, part of a comment is missing; maybe from the beginning or the end. Our program requires the whole comment to recognize it\\ | ||
+ | <note important> | ||
+ | |||
+ | ==== - Why was my player not shown in the line-up? ===== | ||
+ | Possible reasons: with regards to copy and paste imports:\\ | ||
+ | * You have not yet imported the player into Hattrick Youthclub or the import was done after you have synchronized the match. | ||
+ | * The player received a red card. If this is the case, then, unfortunately, | ||
+ | \\ | ||
+ | Possible reasons: with regards to manual input of players\\ | ||
+ | * You may have entered an incorrect start date for the player' | ||
+ | * The player' | ||
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+ | \\ | ||
+ | ==== - Password or Username lost? ==== | ||
+ | After entering a wrong password or username, you can enter a new password by clicking on "I forgot my password" | ||
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+ | <note tip>How to -> [[manual# | ||
+ | -> | ||
+ | < | ||
+ | <note important> | ||
+ | |||
+ | ==== - My login does no longer work ==== | ||
+ | Sometimes (normally due to CHPP problems) the connection between your HT and HY account get lost and thus HY does not know, that you are registered with HY. There is a simple solution: Just register again with HY. Your new and old account get merged and you get access to all your data again. | ||
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+ | <note tip>The manual can be found [[manual|here]]!</ |